Terms & Conditions
The Daily Wellness Group Pty Ltd (ABN 72 700 063 190) trading as "The Daily Palm Beach"
Last updated: 6 August 2026
These Terms and Conditions ("Terms") govern your use of The Daily Palm Beach's website, bookings, wellness services (sauna, steam room, compression therapy, and massage), and co-working/hot desk facilities (together, the "Services"). By booking or using the Services, you agree to these Terms.
1. About us
The Daily Wellness Group Pty Ltd (ABN 72 700 063 190) trading as The Daily Palm Beach
4 Sixth Avenue, Palm Beach QLD 4221
Email: hello@thedailypb.com.au
2. Bookings and payments
Bookings are made through our booking platform, Mindbody. By booking, you also agree to Mindbody's own terms of use.
Full payment is required at the time of booking.
In-person purchases (e.g. retail, walk-in sessions) are processed through Square.
Prices are as displayed at the time of booking and may change without notice for future bookings.
We reserve the right to decline or cancel a booking, including where health screening requirements are not met.
2.1 Cancellations and no-shows
Cancellations made less than 24 hours before your scheduled appointment, and no-shows, will be charged 50% of the service price. Cancellations made 24 hours or more in advance are not charged.
2.2 Prepaid session packs
We offer prepaid packs of sessions (e.g. multi-visit massage or bathhouse packs) for purchase. Session packs must be used within 12 months of purchase and are transferable to another person; simply notify us of the new user's details before the transferred session is booked.
3. Health, safety and eligibility
Our sauna, steam room, and compression therapy facilities carry inherent health risks, including for people who are pregnant, have cardiovascular conditions, epilepsy, uncontrolled hypertension, blood clotting disorders (particularly for compression therapy), certain skin conditions, or who are under the influence of alcohol or drugs.
Every first-time guest, across all services (sauna, steam room, compression therapy, and massage), is required to complete a health screening before their first visit — see our separate Liability Waiver and Health Declaration. You must keep this information up to date and notify us of any change in your health status before each visit.
Nothing in these Terms, or in any waiver you sign, is medical advice. If you have a pre-existing medical condition, we strongly recommend you consult your doctor before using our facilities.
We ask that you do not attend the premises if you are feeling unwell, have cold or flu-like symptoms, are presenting with a potentially contagious skin condition, or have experienced diarrhoea or vomiting in the previous 48 hours. This protects both you and other guests using our shared facilities. We reserve the right to decline entry or end a session, without refund, where a guest presents with symptoms of illness on arrival.
4. Age restriction
The Daily does not admit individuals under the age of 16 to any part of our premises. This applies to all areas, including the bathhouse, treatment rooms, and hot desk/co-working space, and to all services.
5. House rules and code of conduct
Follow all posted safety instructions and staff directions when using sauna, steam, or compression facilities.
Treat staff, therapists, and other clients or members with respect. We reserve the right to refuse service or end a session, without refund, for abusive, unsafe, or inappropriate conduct.
Arrive within a reasonable window of your appointment time; late arrival may reduce your treatment time without a reduction in price.
Your entry to and continued presence on the premises is conditional on complying with staff instructions and these Terms. Failure to comply may result in your removal from the premises and refusal of future entry, with no refund for any unused time.
CCTV operates in communal areas of the premises for safety and security purposes — see our Privacy Policy for details on where CCTV does and does not operate. From time to time we may also photograph or film on-site for marketing purposes; we'll seek your specific consent before publishing any content in which you're identifiable — see our Privacy Policy for details.
6. Co-working / hot desk terms
Access to hot desk and co-working facilities is a personal, non-exclusive, non-transferable licence to use the space for its intended purpose during your booked period or membership term — it is not a lease and does not grant any right to exclusive occupation of any part of the premises.
You are responsible for your own equipment and belongings; we are not liable for loss or damage to personal property left on the premises, except to the extent caused by our negligence.
You must respect the confidentiality, property, and quiet enjoyment of other members and businesses using the space.
We may set and update reasonable house rules (noise, booking of meeting rooms) from time to time.
6.1 Casual access
Casual (day-pass) hot desk access is available without a membership commitment, charged per visit at the rate displayed at time of booking.
6.2 Membership
Hot desk memberships carry a minimum commitment term of 4 weeks.
After the minimum term, memberships continue on a rolling basis and can be cancelled with 7 days' written notice.
Membership fees are billed in advance and are non-refundable for the notice period once cancellation has been given.
Members are welcome to bring friends or guests to the hot desk space; guests are treated as casual clients and pay the standard casual day-pass rate at time of visit.
7. Liability
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law (including guarantees that services will be provided with due care and skill).
To the maximum extent permitted by law, and subject to the paragraph above, The Daily Wellness Group Pty Ltd's liability for any claim arising from the Services is limited, at our option, to resupplying the service or refunding the amount paid for that service. We are not liable for indirect or consequential loss.
Your use of sauna, steam, compression therapy, and massage services is also subject to the acknowledgements and assumption of risk set out in our Liability Waiver and Health Declaration, which forms part of these Terms.
You agree to indemnify The Daily Wellness Group Pty Ltd against any loss, cost, or claim we incur as a result of your breach of these Terms, or as a result of your negligent or wrongful act or omission while using the Services.
8. Intellectual property
All content on our website and marketing materials (including text, images, and branding) is owned by or licensed to The Daily Wellness Group Pty Ltd and may not be reproduced without our written consent.
9. Website use
You must not use our website in a way that is unlawful, fraudulent, or that could damage, disable, or impair the site or interfere with any other party's use of it.
10. Privacy
Our collection and use of personal information is set out in our Privacy Policy, available on our website.
11. Changes to these Terms
We may update these Terms from time to time. The current version will always be available on our website. Continued use of the Services after an update constitutes acceptance of the revised Terms.
12. Governing law
These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland.
13. Contact and complaints
The Daily Wellness Group Pty Ltd (ABN 72 700 063 190) trading as The Daily Palm Beach
4 Sixth Avenue, Palm Beach QLD 4221
Email: hello@thedailypb.com.au